Answers To OUr FAQs & Additional Information

Need some help on a few questions about our venue? Here you’ll find a whole host of questions we’re regularly asked! If you’re looking for a more detailed answer or have a question not included here, please feel free to get in touch with us. We’d be happy to help!

What Is ‘Viva’?

We are a multi-purpose ‘Vegas Style’ venue boasting 3 amazing rooms including our Viva Arena, ‘The Round Room’ VIP style bar and ‘The Festival Suite’ which is an indoor marquee style wedding and functions space also hosting year round Family Show performances.

Our award winning venue hosts year round shows, entertainment and events which can also be used for private functions and parties. You can learn more about us over on About Viva Blackpool.

Is Viva for Adults Only?

It depends on the performance you book. We have some ‘adult only’ comedy show performances with an adult rating and other family show performances which are more suited to all ages young and old. Please check the individual show pages for more information about admittance to shows.

We do have some rules which apply to all events, shows and functions.

Under 18s must be accompanied and supervised by an adult at all times.

Children of any age are allowed into our private function areas in most conditions  – our event specialists can advise when hearing more about your requirements on whether children will be permitted to attend.

The consumption of alcohol anywhere on the premises by any person Under 18 is strictly prohibited. We operate a Challenge 25 policy and ID is advised for those who are over 18. Any person supplying alcohol to others under age will be ejected from the premises and the police may be informed.

When is Viva open?

We are open all year round – with our own production shows scheduled for each weekend and visiting stars and acts throughout the year.

Our box office is usually open daily from 10am until 5pm on non-show days and until later when we have a performance, but closed on Christmas Day.

Often our phone lines are manned outside of these hours – and you have the option to leave a message for a return call. (Tel 01253 297927)

We are licensed for entertainment and the sale of alcohol from 11am until 3am throughout the venue– special variations can be applied for functions and events if required. We can facilitate meetings and non-licensable events from the hours of 8am.

Our evening shows tend to start at 7.30pm, with doors opening at 6pm – but these can vary per performance and you are advised to check the relevant show page or your tickets.

Is there a dress code?

For our show nights, the theme is Dress to Impress!  Smart casual is acceptable, and we do welcome fancy dress if you dare (unless too revealing or distasteful)

We will not permit the following in our evening show performances:

– Football tops
– Baseball caps
– Tracksuits or tracksuit bottoms
– Shorts
– Work Wear / Soiled Clothing

Admission is at the management’s discretion at all times.

Please check out our ‘Admissions Policy’ for further detail

I have paid for show or event tickets but have not yet received them. What should I do?

If you have booked over the phone, or in our box office and are worried you don’t have tickets, please call us on 01253 297 297 and let us know. Often our shows only require your name to be on our guest list and tickets are not usually required other than to prove identity.

If you have paid for tickets online via TicketMaster, you should receive either an e-ticket or printed ticket via post (depending on your selection when booking) which you simply present on your arrival. If you buy your tickets less than 5 days before the event, you will be instructed to collect your tickets from the box office.

For private events, please contact the organiser or promoter about any ticket enquiries.

I am unable to print tickets or collect them before the night. What should I do?

If you are unable to print tickets – please don’t worry. We operate a guest list on the night, and we will just ask for ID to confirm your name.

We do not usually offer tickets by post, but we can send you them via email to print at home if you would like peace of mind.

Please select the appropriate option during the online check-out process, or confirm when booking with our box office on 01253 297 297

Please note – If the tickets are a gift, then we can either send them to an alternative email address or we will be able to send a gift presentation by post for a small fee – to do this please contact the box office on 01253 297 297 (10am until 9pm daily).

When do you dine?

If you have chosen one of our ‘Show & Dine’ pre-show restaurant dining packages, you will dine before the show commences. For most show performances, the doors open at 6pm and the last entry for dining is 7pm.

If you’d like to dine later, we also have a snack bar to order from throughout the evening and cooked to order.

We are dining. Do we have to submit our menu choices beforehand?

If you have booked a ‘Show & Dine’ pre-show dining package, then yes- ideally we need your menu choices at least 24 hours before your visit to the venue otherwise you will receive a ‘Default Menu’ and you may not receive your preferred choices.

If you are ordering/submitting on the day of your visit then we strongly recommend you speak to our box office team on 01253 297 297 to discuss your choices and whether we can accommodate.

Do you use strobe lighting / effects during the show?

We advise that strobe lighting may be used during most performances as well as pyrotechnic and laser effects. If you have an adverse reaction to strobe lighting, we would recommend you speak to our box office team before hand to advise further on 01253 297 297

Do you have a cloakroom?

For most show performances we have a cloakroom facility available via our photography and merchandise desk on request

Do you have a smoking area?

We do have a designated smoking area on the ground floor outside of the main entrance on Church Street.

Is the venue disabled access friendly?

We pride ourselves on being accessible to all to come and enjoy our great venue. The venue is fully accessible for disabled visitors, with lift and escalator access as well as washroom facilities.

We advise that strobe lighting will be used during the performance as well as pyrotechnic and laser effects. We do not have a hearing loop system installed in any of our rooms, but sound is amplified throughout each performance.

For full details, please read our Disabled Access and Information page.

Do you have a special deal for carers?

We offer £5 off in-house show tickets with a valid carers ID.

The guest will need to provide official documented evidence of the disability, or of registered carer status (for example, blue or orange badge, award letters, or carer ID).

For any special requirements do not hesitate to contact our Box Office team and they can assist in making your visit as easy as possible.

Is there an ATM machine?

We do not have an ATM on site, but there are several banks in the nearby vicinity to the venue. We take card & cash payments on the bar.