Your Booking & Our New System – FAQs
12 June 2026
We’re upgrading our booking system
Over the coming weeks, Viva Blackpool will be moving to a new box office booking system. We want to make this as smooth as possible for you, so we’ve put together answers to the questions you might have below.
Your booking is safe — here’s what’s happening
We are transferring all existing bookings across to our new system. You don’t need to do anything. We’ll handle everything from our side, and your booking details remain exactly as they were when you booked.
Frequently Asked Questions
Will my booking still be valid?
Yes, absolutely. Your booking is completely secure. Your show, seats, date and time are all unchanged and will be transferred across automatically.
I’ve received a new or reissued ticket is that normal?
Yes. As part of moving to the new system, your ticket may be reissued and sent to you by email. This is nothing to worry about  simply use the most recent ticket you receive when you come to visit us.
Can I throw away my old ticket?
Once you’ve received a new ticket, yes please use the most recently issued one. If you’re unsure which is the latest, contact us and we’ll confirm.
What about my pre-orders food, drinks, merchandise etc?
Any pre-orders attached to your booking should transfer across with it. If you have any concerns or something doesn’t look right, please get in touch and we’ll sort it out.
Will my seats change?
No. Your seats are exactly as booked and will not be affected by the system move.
Do I need to create a new account or re-register?
No. You don’t need to do anything at all. If a new account is created for you as part of the transfer, we’ll let you know.
I haven’t received a new ticket should I be worried?
Not at all. Not all bookings will be reissued at the same time, and some may not need reissuing at all. If your show is coming up shortly and you’re concerned, please contact us and we’ll check your booking is in order.
What if I need to amend or cancel my booking?
If you need to make any changes to your booking during the transition period, please contact our box office team directly rather than using any online links, as these may be updated as part of the system move.
When will the move be complete?
We expect the transition to be fully complete by late June 2026. After that point, all bookings and customer accounts will be live in the new system.
Who do I contact if I have a problem?
Our team is on hand to help. You can reach us by:
- 📧 [email protected]
- 📞 01253 297 297
