Our Box Office Policies

Here you’ll find the complete show booking terms and conditions for Viva Blackpool. Please visit What’s On for our upcoming schedule of live shows and entertainment. These terms and conditions apply to any booking made through the venues Box Office via over the counter bookings, telephone bookings and online bookings.

Viva Booking Protection

For a discretionary fee, you can opt to protect your ticket purchases against illness, travel issues and other disruption with our ‘Viva Full-Flex Booking Protection’ offer.

For this we will offer a flexible booking arrangement, whereas if you are unable to make the performance for any reason – we will refund your tickets (including any box office charges) to a credit on your customer account with us which you can use at the venue towards any purchase for a period of 18 months.

If ticket protection is not taken, all tickets are unfortunately non-refundable and cannot be transferred.

Ticket Protection Terms

  1. Tickets can only be credited in advance of a performance, we cannot apply credits after a show has occurred.
  2. No monetary refunds or transfer to another customer can be undertaken.
  3. Credit will last for 18 months from the date of cancellation before it will automatically expire.

£5 Deposit Scheme – Secure Your Seats Worry Free

1. Your £5 deposit secures your ticket and seat (where applicable)  for the chosen show on the chosen performance date

2. The £5 deposit is removed from the total ticket price (excluding booking fee) at the time the balance is due.

3. The total ticket price may change – securing a seat with a £5 deposit does not ‘lock in’ the final price of the ticket, only payment in full (which is a full and final settlement to lock in the ticket price) can guarantee the final price of the ticket.

4. The remaining balance is due in full at least 14 days prior to the performance date. We may call and request your balance sooner at our discretion.

5. We will notify you of the balance and will process the payment the following day using the card details you initially booked with. We will notify you if there is an issue, and request you contact us to make payment and complete your booking.

6. If you do not pay the remaining balance 14 days prior to the performance date, your seat reservations will be cancelled and released back on sale and your deposit balance can not be transferred to another performance after this deadline

7. All Deposits/Ticket payments are non-refundable (as per our booking terms and conditions) unless protected by our Viva Ticket Protection scheme

8. Ticket Protection will be added automatically to each ticket at the time of final payment, unless you contact our Box Office to remove it. We strongly recommend keeping Ticket Protection on your booking as it provides peace of mind—offering a credit refund option if you’re unable to attend due to unforeseen circumstances.

BOX OFFICE FEES

All our ticket prices advertised include a non-refundable per ticket servicing charge of up to £7.50 per ticket to cover our costs of box office staff, payment processing, box office software etc. This is included in the price you see, so there are no hidden added extras to the ticket price you see advertised.

GENERAL TERMS

‘Venue’ – Viva (Blackpool) Group Ltd. T/A Viva Blackpool

‘Producer’ – the production company/individual responsible for the provision of entertainment on a venue hire arrangement.

  1. It is your responsibility to check your tickets; mistakes or errors cannot always be rectified.
  2. The management reserves the right to refuse admission.
  3. Booking Fees: In line with new legislation our booking fee is included in all stated ticket prices. The booking fee is non-refundable.
  4. In the event of a cancellation of a performance or event, the venue shall have no further liability other than the face value of the show ticket, the booking fee is non – refundable.
  5. Certain seating areas may offer a restricted view, please enquire at the time of booking [these seats may not necessarily be lower in value].
  6. Minors under 17 years must be accompanied by at least one adult at a performance.
  7. Concessions [where available] apply to people aged under 17 and over 60, and up to a maximum of one carer accompanying a guest with a disability (paying full price). Carers must produce a valid photographic carers I.D [no other paperwork will be accepted].
  8. Only one concession is available per ticket, and may not be used in conjunction with other offers, discounts or promotions. No retrospective concessions are available.
  9. Babes in arms and children under 2 will be admitted free of charge only if they share a seat with you. Each must be issued with a complimentary ticket from the Box Office [not available online] with the exception of certain shows.
  10. Tickets are sold subject to the venue and/or Producer’s right to alter the performance schedule or cast should circumstances beyond our control make this unavoidable, without being obliged to refund monies or exchange tickets.
  11. In the event of a change or cancellation to the performance schedule, ticket holders will be notified via the contact details left by the purchaser with the venue.
  12. The venue is not liable for any changes or inaccuracies in these details which may prevent the ticket holder being contacted. In the case of a group booking, the organiser who purchased the tickets is deemed responsible for communicating any changes to the group.
  13. The ticket holder is entitled to a seat of the value corresponding to that shown on the ticket and the venue reserves the right to provide alternative seating to those specified on the ticket. Where seating of a lesser value only is available, the ticket holder will be compensated to a maximum of the difference in value between the cost of the seats.
  14. Offers/Discounts: Occasionally the venue may do offers/discounts. These cannot be used in conjunction with any other offer/discount. Pre purchased tickets will not be refunded retrospectively.
  15. Menu choices/other requirements must be confirmed at least 3 days before the requested show/booking date. If the information has not be received, The Venue will assume a choice on your behalf but accept no responsibility of its suitability to your requirements
  16. Recording inside the venue by members of the audience is not permitted. The venue reserves the right for themselves or third parties to carry out general filming and recording in and around the venue.
  17. No responsibility may be accepted for personal property. Please be aware that extra security measures (e.g. searches) may be implemented at any time.
  18. Pre Paid Car Park Tickets: These parking tickets do not guarantee a parking place, just a discounted price. Parking Tickets must be collected from our Box Office prior to parking.
  19. Special Effects: If you are concerned about inclusion of any special effects during a performance, please ask at the time of booking, although the inclusion of these may not be notified to the venue until the actual performance dates.
  20. From time to time, official show merchandise may be available. The venue cannot accept any responsibility for the sale of such merchandise.
  21. Baby changing facilities are located in the venues disabled toilet facilities.
  22. Special Requirements: The venue is proud to be an accessible venue, however, it is best to inform the venue if you do require extra assistance or a table with wheelchair accessibility especially during busy performances
  23. Competitions: Any tickets won in competitions or promotions cannot be put up for re-sale or exchanged for another day, performance or production. Tickets if found to break this rule will be cancelled immediately.
  24. Customers may not bring in their own food and/or drink into the venue to consume on the premises. Persons caught consuming their own food and/or drink on the premises will be asked to leave without any right to a refund.
  25. Pre-Show Dining – If booking 7 days or less in advance of your chosen show date, menu choices have to be submitted at the time of purchase. If booking after 3:00pm we can only serve the set menu.
  26. Stop and Search Policy – Trained Security Personnel (SIA Approved) at the Venue may exercise the right to conduct random searches of bags or belongings being brought into the venue. Refusal of such a search request may result in the venue refusing access without the right to a refund. Items may be left at reception, but we cannot be held responsible for any items left with our staff.

Filming & Photography By Viva

  1. We photograph and film at the venue for promotional, editorial and archival purposes. By attending an event you may appear in that material. How we use it, and how to tell us you would rather not appear, is set out in our Privacy Policy.
  2. If you would prefer not to appear, please tell our box office before your visit or a member of our team on arrival, and we will make arrangements so that you are not included.
  3. We will not use material in which you are the main subject, rather than part of an audience, for promotional purposes without asking you at the time.
  4. We will not use material in which a child is identifiable for promotional purposes without the agreement of a parent or guardian.
  5. All photographs and recordings we make at the venue belong to us. To the extent that you have or acquire any right in material we capture in which you appear, you agree that we may use that material for the purposes described in these terms and in our Privacy Policy, and that no payment is due to you for it.

Filming & Photography By Guests

  1. You may take photographs and short personal video at the venue for your own private use, unless we or the promoter of a particular show tell you otherwise. Some shows do not permit any photography or recording; where that applies it will be signed at the entrance and announced before the performance.
  2. You may not record or transmit all or a substantial part of a performance. Doing so may also infringe the copyright of the performers and the producer.
  3. You may not use professional or broadcast recording equipment, detachable lenses, tripods, external microphones, lighting, drones, or any body-worn or concealed recording device, without our prior written permission.
  4. Wearable devices with camera or recording capability — including smart glasses such as Meta Ray-Ban and comparable products, body-worn cameras and similar equipment — may not be worn in recording-capable mode anywhere in the venue. If you are wearing such a device you will be asked to remove it, switch it off, or put it away. If you decline, we may refuse you entry or ask you to leave, and no refund will be due.
  5. Paragraph 9 does not apply to a device you need for a medical, accessibility or assistive reason. If that applies to you, please tell us in advance or speak to a duty manager on arrival so that we can agree arrangements with you.
  6. You may not photograph, film or record our staff, our performers or other guests without their agreement, and you may not publish or share such material. This applies particularly to images of children other than your own.
  7. Where we believe material has been captured in breach of these terms, we may ask you to delete it. Nothing in these terms permits us to take or search your device.
  8. Permission to film or photograph at the venue for any commercial, press, promotional or content-creation purpose must be sought from us in writing in advance.