Our Flexible Deposit Scheme allows you to secure eligible tickets and seats with a lower initial payment and pay the remaining balance closer to your visit.

By making a booking using the Flexible Deposit Scheme, you agree to the following terms:

1. Securing your booking

Your Flexible Deposit secures your ticket and seat, where applicable, for the selected show and performance date, subject to these terms.

2. Your deposit forms part of the ticket price

The Flexible Deposit payment will be deducted from the total ticket price when your remaining balance becomes due. Any booking fees or other applicable charges are excluded unless otherwise stated.

3. Ticket prices are not locked by paying a deposit

The final ticket price may change after you make your deposit booking.

Paying a Flexible Deposit secures your seat but does not lock in the final ticket price. The ticket price is only guaranteed once payment has been made in full.

4. When your balance is due

The remaining balance must be paid in full at least 14 days before the performance date, unless we have advised you of a different payment date.

We may request payment sooner at our discretion.

It is your responsibility to ensure that your outstanding balance is paid by the required deadline.

5. Balance reminders and contact details

We will normally attempt to contact you before your balance becomes due using the contact details supplied with your booking.

These notifications are provided as a courtesy and are not a condition of your obligation to pay the outstanding balance.

It is your responsibility to:

• provide accurate and current contact information when making your booking;
• ensure that you can receive communications sent to the email address and/or telephone number provided;
• check your email inbox, including spam or junk folders, for communications relating to your booking; and
• contact Viva Blackpool if you are unsure when your balance is due or have not received an expected reminder.

We cannot guarantee the delivery or receipt of email, SMS or other electronic notifications, including where messages are delayed, rejected, filtered as spam, blocked by an email provider or cannot be delivered because incorrect or outdated contact details have been supplied.

Failure to receive a balance reminder does not extend the payment deadline or remove your responsibility to pay the outstanding balance on time.

6. Payment of your remaining balance

Where applicable, we may attempt to collect the outstanding balance using the payment method associated with your original booking.

Where we intend to process a payment automatically, we will normally attempt to notify you beforehand.

If we are unable to process the payment, we may attempt to contact you using the details held on your booking and ask you to arrange payment.

An unsuccessful automatic payment attempt does not change the balance payment deadline or remove your responsibility to ensure the booking is paid in full.

If your original payment card has expired, been replaced or otherwise cannot be charged, you should contact us to arrange an alternative payment method.

7. If your balance is not paid

If your outstanding balance has not been paid 10 days before the performance date, your reservation may be cancelled and your seats released for resale.

Any deposit or other amounts already paid will be subject to our booking terms and will not be refundable or transferable after this deadline, except where applicable under FullFlex Booking Protection or where otherwise required by law.

We are not responsible for retaining seats beyond the payment deadline because a balance reminder or payment notification was not received.

8. FullFlex Booking Protection

Deposits and ticket payments are non-refundable except where covered by Viva FullFlex Booking Protection, subject to the FullFlex terms and conditions.

Where FullFlex is purchased with a deposit booking, the protection applies only to the value covered by the FullFlex protection purchased at that time.

When the outstanding balance is subsequently paid, customers may be offered the opportunity to upgrade their FullFlex protection to cover the increased value of the booking.

Paying the outstanding ticket balance does not automatically increase the value protected by FullFlex.

Please refer to the FullFlex Booking Protection Terms & Conditions for full details.