The Show Must Go On, So Book In Confidence With Viva Blackpool’s Flexible Booking Policy!

UPDATED 21/01/22

At Viva Blackpool, we recognise that these are unprecedented and uncertain times.

Although no one knows when the Coronavirus pandemic will be over for certain, we do know that everyone needs something to look forward to. That’s why we’ve developed our £5 Deposit Scheme and Flexible Booking Policy to provide you, our guests, with confidence and reassurance that you and your booking will be kept safe. We will be working on measures to ensure our guests safety and comfort is paramount.

The Viva Blackpool £5 Deposit Scheme and Covid-19 Flexible Booking Policy is available free of charge to our show guests and applies to all existing and new bookings for 2022 on applicable shows/events (some visiting shows are excluded from this scheme).

 

Flexible Booking Policy – Secure Your Seats Worry Free

In the event of:

  • You being unable to make the event due to health issues
  • If you are self-isolating
  • UK Government restrictions on travel due to the Coronavirus outbreak

Whilst we would be unable to offer a full refund, we will be able to be flexible and transfer your booking to a ‘customer credit voucher’ which can be used for up to 18 months from the date your account is credited. This credit can be used for performance/event tickets only

We would require notification of at least 48 hours before your visit in order to apply the credit to your customer profile with us.

In the event that a show is unable to go ahead – we will issue advice specific to the circumstances. i.e. we will offer tickets to a rescheduled show if available, or a full refund if the show is unfortunately cancelled.

£5 Deposit Scheme – Secure Your Seats Worry Free

1. Your £5 deposit secures your ticket and seat (where applicable) under our Flexible Booking Policy for the chosen show on the chosen performance date

2. The £5 deposit is removed from the total ticket price (excluding booking fee) at the time the balance is due

3. The remaining balance is due in full 3 days prior to the performance date

4. If you do not pay the remaining balance 3 days prior to the performance date, your seat reservations will be cancelled and released back on sale and your deposit balance can not be transferred to another performance after this deadline

5. Deposits/Tickets are non-refundable (as per our booking terms and conditions) although are protected under our Flexible Booking Policy allowing you to move your booking to an alternative performance, or obtain a credit note (valid for 12 months)

6. Flexible booking tickets do not secure the price of the ticket at the time the deposit is transacted. Full seat prices are only confirmed when paid for in full. The deposit secures the seat / table location and prevents it from being booked by anyone else. Viva Blackpool reserve the right to increase prices between the time that the deposit is taken, and the show performance.

 

Please direct any questions to [email protected]