At Viva Blackpool, we recognise that these are unprecedented and uncertain times.
Although no one knows when the Coronavirus pandemic will be over for certain, we do know that everyone needs something to look forward to. That’s why we’ve developed our Coronavirus Flexible Booking Policy to provide you, our guests, with confidence and reassurance that you and your booking will be kept safe. We will be working on measures to ensure our guests safety and comfort is paramount.
The Viva Blakcpool Coronavirus Flexible Booking Policy is available free of charge to all our show guests and applies to all existing and new bookings for 2020 and 2021.
In the event of:
- You being unable to make the event due to health issues
- If you are self-isolating
- UK Government restrictions on travel due to the Coronavirus outbreak
Whilst we would be unable to offer a full refund, we will be able to be flexible and transfer your booking to a ‘customer credit voucher’ which can be used for up to 2 years from your original booking. This credit can be used for tickets and pre-ordered dining and/or drinks.
We would require notification of at least 48 hours before your visit in order to apply the credit to your customer profile with us.
In the event that a show is unable to go ahead – we will issue advice specific to the circumstances. i.e. we will offer tickets to a rescheduled show if available, or a full refund if the show is unfortunately cancelled.
Please direct any questions to firstname.lastname@example.org