Coronavirus Latest Information

Last Update: 11:55 – 11/05/2020

Viva Blackpool – Coronavirus Latest Information

We are announcing the temporary closure of Viva Blackpool & the Viva Vegas Diner & Bar, with immediate effect, following the government’s press conference on Tuesday 17 March.

Managing Director Martin Heywood said:

“Our primary concern is the well being and safety of our guests and staff and, following further advice from the government, it is with regret that we announce the temporary closure of Viva Blackpool as of today, Tuesday 17 March 2020.”

 

Affected Events

We will continue to follow the advice issued by the government and will be in contact with bookers of any affected shows to arrange rebookings etc. These are very challenging times for everyone and, as a small independent business, we are very grateful for the continued support and patience of our customers. It is incredibly humbling to receive so many supportive messages and kind words from our guests and partners as we try and navigate what is a unique and complex situation.

We intend to remain in contact, keeping everyone up-to-date as the situation progresses. In the meantime, our Box Office team will be in touch with all guests who have bookings affected by our temporary closure as quickly as possible, though please also be aware that from Wednesday 18 March our Box Office on Church Street will be closed to the public.

Viva Blackpool will attempt to rearrange any event affected by the ongoing situation and all tickets purchased will continue to be covered by our Flexible Booking Policy (Click here for more information) in order to provide reassurance and peace of mind to guests. Guests affected by a postponement, rearrangement or cancellation will be contacted directly as soon as we are able.

Please refer to our website and social channels for further updates over the coming weeks.

 

Covid-19 Refund Policy

The safety and well-being of our customers and staff are our utmost priority, and therefore in light of the current Coronavirus outbreak, (following strict government advice) we have postponed and rescheduled all shows and events up until, and including, Sunday 30th June 2020.

As our venue is currently non operational, we are working with a very small admin team who will contact you via email or telephone in regards to bookings for upcoming events and shows. All current bookings are being moved to an alternative show date OR being applied as a credit note to your customer record which can be used at a later date of your choice.

We ask you politely to refrain from contacting us until our admin team have been in touch with you directly. As a thank you for keeping your money on customer credit with us, we will add another 25% on the value of your credit to use for show, dining and pre-order drink purchases.

We will deal with customer payment refund requests (back to your card or bank) when we are able to welcome more of admin team back to work. If your refund request is very urgent, please apply in writing to customercare@vivablackpool.com Please note refunds do not include the booking fees.

To summarise, please see below for more detailed guidance:

For future events that are still scheduled, you’re all set. There’s nothing you need to do. If anything changes, we will contact you with updates.
If your event has been rescheduled, we are working through all bookings in date order and we will contact you as soon as we have more information.
Please remember that as global health concerns continue to develop, our admin team are working diligently behind the scenes, while actively supporting our customers, staff and artists. As you can imagine, this takes time, so we do appreciate your patience, understanding and continued loyal support.

We’d like to take a moment to offer our support and well wishes to all of our customers, colleagues, friends and family who have been affected by this virus. We wish everyone the best of health and safety during this difficult time, and we look forward to seeing you at our venue as soon as possible.

For more information about our flexible booking policy (Click Here) and the most up to date information from the central government. (Click Here).